Privacy policy

Effective date: Mar 2026

Website: OMAbakery.com

Business: OMAbakery (and related brands)

Contact: info@muscathome.com

OMAbakery (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and the choices you have when you use our website and services.

By using muscatbread.com, you agree to the practices described in this policy.

1) Information we collect

A) Information you provide to us

We may collect personal information when you:

place an order (pickup or delivery)

subscribe to updates or promotions

submit reviews, feedback, or enquiries

This information may include:

name

phone number

email address

delivery address

order details (items purchased, notes, preferences)

messages and communications you send us

B) Information collected automatically

When you visit our website, we may automatically collect:

device information (browser, device type, operating system)

IP address and approximate location (city-level)

pages viewed, time spent, click activity

referral source (how you found our website)

C) Cookies and similar technologies

We use cookies and similar technologies to:

make the site work properly

remember your preferences

measure and improve performance

understand marketing effectiveness

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

2) How we use your information

We use your information to:

process and fulfill orders

communicate with you about orders, delivery, and support

improve our website, products, and services

prevent fraud and protect security

send marketing messages (only when you consent or where permitted)

measure advertising performance (for example, Meta/Facebook/Instagram campaigns)

3) Payments

We do not store your full payment card details on our systems.

Payments may be processed through third-party payment providers (for example: Take.app, payment gateways, Apple Pay, Google Pay, or your bank’s payment systems). Your payment is handled by those providers according to their own privacy and security policies.

4) Third-party services we use

To operate our business and website, we may share limited data with trusted third parties, such as:

ordering and delivery platforms (e.g., Take.app)

payment processors and banks

analytics tools (e.g., Google Analytics)

marketing platforms (e.g., Meta Pixel / Facebook & Instagram)

hosting, website, and email providers

These parties are only permitted to use your information to provide services to us and must protect it.

5) Marketing communications

If you subscribe or opt-in, we may send you:

promotions

product launches

limited drops / availability updates

store news

You can opt out anytime by:

using the “unsubscribe” link (if provided), or

messaging us at [Insert email/WhatsApp] and asking to stop.

We may still send non-marketing messages related to orders or important service updates.

6) Data retention

We keep personal information only as long as needed to:

fulfill orders and provide services

meet legal, accounting, or operational requirements

resolve disputes and enforce agreements

When data is no longer needed, we delete or anonymize it where reasonable.

7) Security

We take reasonable measures to protect your personal information, including administrative, technical, and physical safeguards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8) Your rights and choices

Depending on applicable laws, you may have rights to:

request access to your personal data

request correction of inaccurate data

request deletion of your data

object to certain processing (including marketing)

withdraw consent where we rely on consent

To make a request, contact us at: [Insert email].

9) Children’s privacy

Our services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

10) International transfers

Some of our service providers may store or process data outside Oman. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

11) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date.

12) Contact us

If you have questions about this Privacy Policy or how we handle your data, contact:

OMAbakery

Email: info@muscathome.com

Phone/WhatsApp: +968 95031616